Return Policy

At DB Electric BD, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility
You may request a return if:

• The product is damaged, defective, or incorrect upon delivery
• The product is unused and in its original packaging
• Return request is made within 3 days of receiving the product

2. Non-Returnable Items

• Used or damaged products (by customer)
• Products without original packaging or accessories
• Clearance or special offer items (if mentioned non-returnable)

3. Return Process

• Contact our support team with your order ID and issue details
• Provide clear photos/videos as proof (if applicable)
• Our team will verify and guide you through the return process

4. Refund Policy

• Once the returned product is received and inspected, your refund will be processed
• Refund will be issued via the original payment method or mobile banking within 5–7 working days

5. Exchange Option

• You can request an exchange instead of a refund for defective or wrong products

6. Delivery Charges

• If the mistake is from our side, return delivery cost will be covered by us
• For other reasons, the customer may need to bear the delivery charge

We aim to make your shopping experience smooth and worry-free. For any assistance, feel free to contact our support team anytime.

DB Electric BD — Your Trust, Our Commitment.